Terms & Conditions

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  These Terms apply to all proposals, estimates, statements of work (SOW), and service agreements between you and Rathnera.
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  A separate written proposal or SOW may further define scope, deliverables, milestones, schedule, and fees. In case of conflict, the signed SOW overrides these Terms.

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  Projects begin only after a signed proposal/SOW and receipt of any required upfront deposit.
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  Timelines in proposals are estimates and may change due to client delays, change requests, or unforeseen events.

You agree to:

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  Provide accurate, complete information, timely approvals, assets (text, images, logos), and access to systems needed for project delivery.
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  Ensure you have rights to any content you supply (e.g., images, logos, third-party code).
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  Respond to enquiries and requests promptly. Delays may result in timeline extensions and additional fees.

Rathnera operates as a remote-first company, utilizing modern digital collaboration tools including video conferencing, project management platforms, and secure file sharing systems for efficient project delivery. All routine communication, updates, and approvals are handled online. When necessary or mutually beneficial for complex project discussions, design reviews, or key milestone presentations, we are available to meet in person at locations convenient for both parties, as agreed during project planning. This flexible approach ensures accessibility while maintaining the efficiency of remote collaboration.

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  Fees and payment schedule will be set out in the SOW. Typical terms: deposit (e.g., 30–50%) before start, milestone payments during work, and final payment upon acceptance.
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  Payments are due per invoice; late payments may incur interest and suspension of services.

Scope changes requested after the SOW is signed are treated as change requests. We will provide an estimate and timeline for such changes; work begins once both parties agree and any additional fees/deposits are paid.

Each party will protect the other's confidential information and not disclose it without consent, except as required by law. Confidential information excludes information that is public or independently developed.

When you or your users submit the website contact form hosted or managed by Rathnera, we will collect the submitter's IP address and related geolocation metadata via ipapi for security, anti-spam, and basic geolocation purposes. By submitting a contact form, the submitter consents to this data collection and processing.

Client acknowledges and agrees that Rathnera may use third-party geolocation services (such as ipapi) and that such providers will process the IP and related data according to their terms and privacy policies. Rathnera is not responsible for third-party processing other than selecting reputable providers and implementing reasonable contractual safeguards.

Rathnera will handle personal data in accordance with our Privacy Policy (above). The Client must also comply with applicable privacy laws (e.g., when collecting personal data through forms on Client's website).

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  To the maximum extent permitted by law, Rathnera's total liability arising out of or relating to the services or these Terms will not exceed the total fees paid by the Client to Rathnera under the applicable SOW in the 12 months preceding the claim.
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  Rathnera will not be liable for indirect, incidental, consequential, punitive, or special damages, including lost profits, lost business, or loss of data.

The Client agrees to indemnify and hold Rathnera harmless from claims, liabilities, losses, and expenses (including reasonable legal fees) arising from:

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  (a): Client's misuse of deliverables
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  (b): Client supplied content that infringes third-party rights
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  (c): Client's breach of these Terms

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  Either party may terminate for material breach that is not cured within 30 days of written notice.
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  Rathnera may suspend services for non-payment after giving notice.
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  Upon termination, the Client will pay for all work completed up to the termination date and any non-cancelable third-party costs incurred.

Refunds (if any) are handled per the SOW. Typically: deposits are non-refundable because they secure scheduling and initial resources. Specific refund policies should be stated in the SOW.

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, acts of government, internet outages, third-party failures). The affected party will notify the other and use reasonable efforts to mitigate.

These Terms are governed by the laws of India. Any dispute will be first attempted to be resolved amicably by negotiation. If unresolved within 30 days, disputes will be referred to mediation and, if still unresolved, to the courts located in Bengaluru, Karnataka, India (unless otherwise agreed in writing).

The Client may not assign or transfer rights under these Terms without Rathnera's prior written consent. Rathnera may assign rights in connection with a sale or reorganization.

Notices should be sent to the addresses listed in the SOW or to: grow@rathnerainnovations.com. Notices sent by email are effective when sent (unless bounced); formal legal notices may require registered post if specified.

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  These Terms, together with the SOW and any signed proposal, constitute the entire agreement between the parties regarding the subject matter and supersede prior agreements.
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  Rathnera may update these Terms; material changes will be communicated. Continued use of services after a change constitutes acceptance.